Job Description:


UniAmerica Insurance is expanding. We are looking for a receptionist who can create a positive first impression on behalf of the agency. This is a Full-time position located in our Wilmington, CA office.



  • Prior experience with telephone. Demonstrates effective telephone etiquette.
  • Bilingual: English and Spanish
  • Ability to use personal computer, calculator, agency automation systems and various software programs, including but not limited to Microsoft Word and Excel.
  • Friendly, well organized and enjoys dealing with people.





  • You are the first point contact for all of our office visitors, greet them warmly, maybe offer a cup of coffee?
  • Directs clients to the proper person in a professional, accurate, and timely manner.
  • Performs clerical duties as assigned.
  • Handles incoming calls in a friendly and courteous manner; provides assistance and information as required and connects caller with desired party. Answers calls within three rings.
  • Handles all incoming and outgoing fax messages. Distributes incoming faxes within one hour of receipt.
  • Speaks clearly and uses correct English/Spanish and proper telephone techniques.
  • Answers client inquiries as much as possible or directs the inquiry to the person best able to answer the inquiry.
  • Continually checks back with callers on hold to ask if they prefer to continue to hold, leave a message, or be transferred to someone else who can help them.
  • Arranges with Telephone Company for equipment changes or repairs as directed.
  • Handles all incoming and outgoing Fax messages. Distributes or emails incoming faxes within one hour of receipt.
  • Trains relief receptionists.
  • Records and forwards accurate messages including correct name of caller, phone number, and other pertinent information.
  • Performs additional functions as assigned by management.






Our Business Hours

Mon-Fri: 9AM- 6PM

Sat : 9AM- 5PM

Sun: Closed


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